Workflows & Process Automation
Design and run business processes that move on their own: defined rules, owners and conditions, with real-time visibility and control.
With AUTOMY you design complete processes that run, apply rules and coordinate people and systems — without anyone having to chase them to keep them moving.
What is a Workflow
An AUTOMY Workflow turns your processes into structured flows that advance automatically based on rules, owners and defined conditions, with real-time tracking.
Capabilities
- Business rules and conditions (IF/ELSE, SLA, escalation)
- Automatic notifications via email, WhatsApp, Slack and Teams
- Dynamic owner assignment by role or context
- Real-time metrics and process status
- Full history and audit trail for compliance
- AI embedded in workflow steps
Typical processes
- Automatic approval of internal requests
- Customer or employee onboarding
- Exception handling and escalations
- Document and certificate generation