How to Ensure Your Automations Are Used

Blog — Automation Strategies and Best Practices

By Giancarlo Barreda · 2025-01-30

How to Ensure Your Automations Are Used: Avoiding Developments That Don’t Generate Value In the world of process automation , one of the biggest challenges isn’t just developing efficient solutions, but ensuring that they are actually used by the user areas and deliver real value .

With the growing use of No-Code and Low-Code tools, the ability to create automations has increased, but so has the risk of developing processes that are not adopted or fail to offer tangible impact.

This blog offers key tips to ensure that the automations you develop are not only useful but also add long-term value and don’t become a drain on time and resources. 1.

Clearly Define the Problem Before You Begin A common mistake in automation projects is jumping into development without a clear definition of the problem you’re trying to solve.

If the automation doesn’t address a specific issue or significantly improve an existing process, it risks not being used.

Before starting any automation project: Ask the user areas what specific problem they’re trying to solve.

Make sure the problem is well-defined and that automation is the best solution to address it.

Evaluate whether the automation will improve efficiency , reduce errors , or increase customer satisfaction . 2.

Involve Users from the Start Automations that go unused are often those in which the end users were not actively involved in the development process.

To ensure that the solution is relevant and useful, involve users from the early stages of the project, not just once development is complete.

Tips for involving users: Hold requirement gathering sessions with end users to understand their needs and expectations.

Create prototypes or minimum viable products (MVPs) and gather early feedback to ensure the project aligns with their needs.